Pending Appointments

On the timeline of your client record, you might notice that an upcoming session is marked as "pending" and not yet confirmed: 

In this case, the client has not yet responded to the calendar request. Possible responses to the calendar invite are: Yes, No (Declined), and "Maybe" 

At the point where a response is sent from the client, the object on the timeline will be updated. 

A few frequently asked questions...

Will my smart actions still run? 

Yes, smart actions associated with this session will still run. I.e. a form will still be shared with the client in the case that you have a pre-session form sent. 

Is the appointment on my calendar?

Yes, the appointment will still be in your Google calendar 

Has my client received an email? 

Yes, your client will still receive an invitation for this session